Warranty – The Window Shade Stop

Our Pledge to You

At The Window Shade Stop, we stand fully behind the craftsmanship, materials, and performance of every window treatment we provide. Your satisfaction is our priority, and we back our products with strong, transparent coverage designed to give you peace of mind.

What’s Covered

Transparent coverage designed to give you peace of mind.

Lifetime Motor Warranty

We offer a lifetime warranty on motors — our precision automation is engineered to last, so you can count on smooth, reliable operation for years.

10-Year Fabric Coverage

We guarantee your shade fabrics for 10 years, protecting against defects in materials that compromise their beauty and structural integrity.

2-Year Workmanship Guarantee

Thanks to our proprietary TrueFit Window Shade™ Signature Process, we deliver a 2-year workmanship guarantee on installation and construction, ensuring every shade is fitted—and functions—perfectly.

Local Service Commitment

Our Arizona-based team is here for you. We promise prompt, personal, and professional service whenever you need help or warranty support.

Operating Cords & Chains

We cover operating cords, chains, and manual controls for 7 years from the original installation date.

Re-Measure & Re-Installation

If you experience a warranty issue with a shade that was professionally measured and installed by us, we will re-measure and reinstall it at no cost.

What’s Not Covered

While we strive to cover as much as possible, our warranty does have specific exclusions regarding normal wear and external factors.

Normal wear and tear, such as fraying, stretching, or gradual fading of materials.
Damage caused by misuse, accidents, abuse, or relocation of the product.
Exposure to extreme elements (sun, wind, moisture) that lead to discoloration, fading, or fabric degradation.
Natural variations in color, texture, or grain in materials like wood or woven fabric.
Failure to follow our recommended care, cleaning, or maintenance instructions.
Routine maintenance of motors or accessories, including battery recharging or replacement.
Shipping costs, removal, or labor for reinstallation of products not originally installed by The Window Shade Stop.

Your success is our priority

Why Trust Us

Durability & Precision

We built our warranty around durability and precision — our motor warranty lasts a lifetime because we use only high-quality automation engineered for performance.

Long-Term Strength

Our 10-year fabric coverage shows we trust the long-term strength and fade resistance of our materials.

Total Confidence

With a 2-year workmanship guarantee, you’re covered for more than just parts — we stand behind how your shades are made and installed.

Local Experts

Best of all, our local Arizona team is ready to help you with service, repair, or questions — no third-party call centers, just neighbors.

Making a Warranty Claim

If you believe there is a legitimate issue covered under our warranty, here is how to proceed:

We're here to help.

Limitations & Legal

This limited warranty is provided by The Window Shade Stop and applies only to the original purchaser at the address where the installation occurred.
No representative, employee, or dealer of The Window Shade Stop is authorized to modify, extend, or otherwise change the terms of this warranty in any way.
To the fullest extent permitted by law, this warranty excludes any implied warranties (such as merchantability or fitness for a particular purpose). Where such implied warranties cannot be disclaimed, their duration is expressly limited to the coverage periods described above.
In no event will The Window Shade Stop be liable for incidental, consequential, or punitive damages arising from a breach of this warranty.

(602) 770-3970